While Proximity Interiors stands by every product we sell, we understand there may be reasons to return items.
General Return Policy
Below are the requirements for a successful return on general items:
- For a full refund, product must be returned within 10 days of delivery. Please contact our customer service team regarding any returns.
- Product must be returned in it’s original packaging. It must be unused and undamaged. If the order arrives damaged, we are unable to provide a refund and you (the Customer) will need to file a claim with the shipping company (FedEx, UPS, etc.).
- Original shipping charges are non-refundable. Once the item is returned safely and undamaged within the refund window, we will provide a full refund for the purchase price of the product.
- Proximity Interiors does not cover the shipping costs of return shipping fees; all return shipping charges are the Customer’s responsibility.
- Once the item arrives, our shipping department will inspect the item and issue a credit on the same credit card that was used for the purchase.
- Please ship returned packages to the following address. Please make sure to note your original order number or include your packing slip.
There are special notes for returning rugs.
- There is a 25% Restocking Fee on all returned rugs.
- The rug must be returned in new, unused condition.
- If returned rugs arrive showing damage or signs of wear, we cannot process a credit or refund.
There are special notes for returning lighting.
- Returns are only acceptable on non-installed items.
- There is a 25% restocking fee on all returned lighting.
- The fixture must be in it’s original packaging. Including all original packaging material and original factory information.
- The fixture must be packaged exactly as it was shipped. Do not write or put any marking on the outside of the packaging. Slight changes in the re-packing could cause the fixture to be damaged in transit, making the return invalid.
- Customized lighting is non-returnable and non-refundable.
Furniture & Custom Upholstery
All furniture sales are final. We cannot accept returns on any furniture purchase, custom upholstery (sofas, loveseats, etc.).