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      Return Policy

      While Proximity Interiors stands by every product we sell, we understand there may be reasons to return items. 

      General Return Policy

      Below are the requirements for a successful return on general items:

      • For a full refund, we must receive the item within 10 days of original delivery.
      • Product must be returned in it’s original packaging. It must arrive to Proximity Interiors safely and undamaged.  If the order arrives damaged, we are unable to provide a refund and you (the Customer) will need to file a claim with the shipping company (FedEx, UPS, etc.).
      • Original shipping charges are non-refundable. Once the item is returned safely and undamaged within the refund window, we will provide a full refund for the purchase price of the product. 
      • Proximity Interiors does not cover the shipping costs of return shipping fees; all return shipping charges are the Customer’s responsibility.
      • Once the item arrives, our shipping department will inspect the item and issue a credit on the same credit card that was used for the purchase.
      • Please ship returned packages to the following address. Please make sure to note your original order number or include your packing slip. 

      Proximity Interiors

      attn: Returns (order number)

      503 W. Lancaster Ave. #210

      Wayne, PA 19087

      Rugs

      There are special notes for returning rugs. 

      • There is a 25% Restocking Fee on all returned rugs.
      • The rug must be returned in new, unused condition.
      • If returned rugs arrive showing damage or signs of wear, we cannot process a credit or refund.

      Lighting

      There are special notes for returning lighting.

      • Returns are only acceptable on non-installed items.
      • There is a 25% restocking fee on all returned lighting.
      • The fixture must be in it’s original packaging. Including all original packaging material and original factory information.
      • The fixture must be packaged exactly as it was shipped. Do not write or put any marking on the outside of the packaging.  Slight changes in the re-packing could cause the fixture to be damaged in transit, making the return invalid. 
      • Customized lighting is non-returnable and non-refundable.

      Furniture & Custom Upholstery

      All furniture sales are final.  We cannot accept returns on any furniture purchase, custom upholstery (sofas, loveseats, etc.).